AQuaH Training School - Terms of Service
The following terms and conditions will apply to the agreement to provide service between AQuaH Training School (Pty)Ltd and the individual or business entity identified on the quote/invoice and/or registration form as the customer for said services. These terms will be referred to as the agreement between the two said parties.
Service Rates: Customer acknowledges that they have been made adequately aware of the initial rates and fees associated with services being rendered by the Company and have received a complete description of services to be rendered. Customer also acknowledges that the Company reserves the right to change the specified rates and fees from time to time. Any promotional offers made by the Company are dependent upon the Company maintaining its cost of services goals, including but not limited to rates charged by its suppliers. Where possible, the Company will provide the Customer with a minimum 15 business days’ notice of any rate changes.
Payments and fees: The Company is under no obligation to provide services until all stated fees have been paid in full or as agreed, and the Company has been able to verify the validity of said payments.
Contact Classes - To attend the contact classes all amounts must be paid in full 7 days before the class takes place. A 50% deposit of the tuition fee, which includes the registration fee, is payable upon registration, with the balance being payable over 2 installments. Students who have not paid the full tuition fee will not be allowed inside the class. Cash is not accepted on the day and at the venue.
Online Classes - For eligible online classes, 50% of the tuition fee, which includes the registration fee, is payable upon registration with the balance payable over 2 installments. Any student account that becomes past due will be suspended for non-payment of fees at any time at the sole discretion of the Company. Students will not be able to continue with their studies if and when their student account is suspended.
Cancellations: Requests to cancel or postpone a contact class must be made with the School, through the relevant Training Coordinator.
Contact Classes – Requests must be made 7 days before the contact class commences. If a customer chooses to cancel, 50% of the tuition fee, excluding the registration fee, is refundable. Alternatively, you may postpone for a later date or have someone attend in your place.
Online Classes - Requests to deregister from online classes must be made within 7 days after enrolment, online classes are non-refundable. However, postponements are available at no charge. Extensions are granted based on individual progression with the course(s) and are subject to a fee.
Refunds: Our fees include a registration fee of R150 which is non-refundable. Courses offered during a special and/or promotion are non-refundable. Any refund due to the customer will be paid within 30 days once we have received any and all required documents. Contact classes are refundable, all online classes are non-refundable.
Course extensions: Online courses may be extended when the allocated time has lapsed. The amount charged per extension, per course will be pro-rated based on the course fee and the percentage progression of the student with the course
Certificates: Postage of certificates is R250. Requests for postage of certificates that have been lost, damaged or require a change in surnames/name are charged at R300.